The Poor Usability Tell

Not all technological change falls into this category. There are technologies that are a boon to both the workers and the organizations as a whole. The point here is that when a technology is adopted that is “less usable” to workers than what it is replacing, this is simply an indication that worker and organizational interests are no longer in alignment, and the workers’ interests have been trumped.

A fantastic piece on enterprise software usability or lack thereof from Ribbonfarm